FAQ

Your questions

What are the payment methods available?

At the moment, we accept payments through PayPal, Bank transfer, SOFORT, Klarna and Amazon Pay.

Last update on 21. May 2019 by Karlheinz Schaefer.

Can I pay using paypal without a paypal account?

Yes! It is commonly misunderstood that a paypal account is needed in order to make payments through paypal. The truth is you do not need one, although we strongly recommend you sign up to enjoy the added ease of use.

Yes. PayPal can be used to make payments with or without a PayPal account. You can also use your credit or debit card to pay through PayPal. Here is a link to Paypal confirming this information. However, we recommend that you sign up for an account for ease of use.

Use of PayPal enables your orders to be processed faster, thus enabling you to receive your products faster.

Last update on 21. May 2019 by Karlheinz Schaefer.

How do i make payments using paypal? How does it work?

Paypal is the easiest way to make payments online. At checkout, you will be redirected to the PayPal website. Fill in your details correctly for a successful payment. A payment advice will be generated automatically to our store for your order

Last update on 21. May 2019 by Karlheinz Schaefer.

How can I change my shipping address?

By default, the last used shipping address will be saved into to your Deco Stones account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to. As a guest buyer, you would need to add a shipping address on every purchase.

If you have entered the wrong shipping address during purchase, call us as soon as possible to rectify the error.

Last update on 21. May 2019 by Karlheinz Schaefer.

How long have you been in business?

Deco Stones is one of Germany’s first companies to bring the concept of glass decoration for gardens and landscaping with innovative deco products such as Glass Gravel, Glass Marbles, Crystal Glass Balls, Glass Chippings and Glass Rocks. Read more about Deco Stones here.

Last update on 21. May 2019 by Karlheinz Schaefer.

What makes you different from your competitors?

We are experts in the field of using glass products for decoration of gardens, landscaping and events. For over 15 years, we have delivered garden glass products to some of the largest companies in Germany and Europe. Our prices are unmatched and our quality is top notch. We stock a variety of garden glass products like glass rocks, glass marbles, glass pebbles, glass gravel, crystal glass balls, acrylic stones and much more. Our online store has thousands of garden glass products in variety of colors and sizes. Our price, quality, trust and variety make us stand out.

Last update on 21. May 2019 by Karlheinz Schaefer.

From where do you operate?

Deco Stones is a German firm based in Vechelde near Braunschweig. Our online shop is open 24*7*365

Last update on 21. May 2019 by Karlheinz Schaefer.

Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

Unfortunately we do not entertain refunds as manufacturing and delivering custom garden glass products is a precise and time consuming process. We take utmost care to deliver the highest quality products to our customers as per their requirements. In a rare scenario, when a false product was delivered to you, feel free to reach out to our friendly customer service and we would be keen to rectify the issue.

Last update on 21. May 2019 by Karlheinz Schaefer.

To where do you ship? How long does it take you to process an order before it is dispatched?

We ship worldwide. Orders are processed within 2-3 business days. Custom orders may take longer. Delivery times are communicated during purchase. Standard and fast delivery options are available.

Last update on 21. May 2019 by Karlheinz Schaefer.

Do you supply to private customers?

Yes our online shop is open 24*7 to all customers. As a private buyer, you can choose to create an account or shop as a guest. Our online shop has our entire catalogue of garden glass products.

Last update on 21. May 2019 by Karlheinz Schaefer.

How to register as a trader or a business customer?

You need a valid sales tax identification number from an EU country. With this number you will be automatically activated as a dealer during the registration process.
You do not have a sales tax identification number or your country is not a member of the EU?
No problem.
Please inform us under this email address:
order(at)decostones.de
or call directly under: +49 (0)5302-930320
After checking your commercial activity, we will activate your account manually.

Last update on 21. May 2019 by Karlheinz Schaefer.

Can I get samples of garden glass products?

Yes we can provide samples in specific cases. However, we would request you to cover the shipping fee for the sample delivery. Call us to know more details.

Last update on 21. May 2019 by Karlheinz Schaefer.

Should I buy Glass Ball or a Crystal Glass Ball?

Nice question. Crystal glass balls are made of high quality glass, are precisely manufactured and have a smooth, ground and polished surface. Crystal glass spheres have a brilliant shine. They are more expensive than conventional balls.
Standard quality glass balls are hand formed. During this manufacturing process
no flawless surfaces are created. The balls have a certain out-of-round shape due to the manufacturing process. More or less air bubble inclusions are normal and often very popular.

Depending on your usage requirements, you can buy a normal glass ball or a crystal variant.

Last update on 21. May 2019 by Karlheinz Schaefer.